Terms of service

Refund Policy

 

If you are dissatisfied with a meal, meal ingredient, or a meal’s appearance on arrival, please contact us at team@elitenutritionfl.com and our customer service agents will research the incident and, at their discretion, may offer credit in the form of Elite Nutrition meals to the customer account. We may require photographic documentation of any meal with which you are dissatisfied before we issue a credit. Meals that did not meet your taste expectations are covered by a money-back guarantee of up to 100%.

Guarantee applies to your first order only. Refund requests in accordance with this guarantee must be made by email within 7 days of delivery. Meals that arrive unfit can be credited to the account for use in a future order. We value photos of any improper food arrival to continue improving our packaging. A customer service agent may request photographs be sent to accompany the reported complaint. We encourage all customers to remove meals immediately from their box and place them in the refrigerator, inspecting containers as they are transferred. Credit on orders that did not arrive due to courier or Elite Nutrition fault will be given in the form of Elite Nutrition meals to the customer account. Elite Nutrition is not liable for packages undelivered due to incorrect addresses submitted by the customer. Orders may be modified at any time until the weekly cutoff of Friday at 11:00 pm ET. We are unable to modify or cancel orders once the cutoff has passed as ingredients have been ordered.

 

Bag return policy

Customers should leave bags and ice packs out for pickup on their next delivery date. Customers should never have more than two bags in their possession at any time during enrollment. 

 

Food Allergies

Elite Nutrition cannot accommodate customers with severe or life-threatening food allergies. By signing up for Elite Nutrition, you agree to our terms and conditions and understand that Elite Nutrition is not responsible for any food-related allergic reactions that may occur, whether mild or severe. We prepare our food in a facility that handles nuts, gluten, dairy, shellfish, and other common food allergens. We cannot guarantee cross-contamination. We urge you to use caution when choosing Elite Nutrition. If you have a moderate to severe food allergy, we cannot serve you. Please contact customer service at (561) 562-2483 or at team@thekravekitchen.com if you have any questions regarding this warning.

 

Warning

Consuming raw or undercooked meats, poultry, seafood, shellfish, eggs, or unpasteurized milk may increase your risk of foodborne illness. Please note, any meal delivery left outside, in the elements of the environment, for longer than three hours increases the risk of foodborne illness.

​Always keep hot cooked food between 140f and 165 F. Always keep cold food bellow 40f. Krave Kitchen, LLC dba Elite Nutrition is released of any liability after meals are delivered.